House of Peach Shipping and Returns ♡
Orders are processed within 24 hours after the order is placed. Domestic (UK) orders are shipped via Royal Mail. We will post order on Saturday if the order are placed on a Friday. We currently offer 2 UK delivery options so you can get your products as quickly as possible! We offer recorded 2nd class delivery and 1st class recorded delivery. All of our orders are sent by recorded delivery to ensure that you can track your delivery from the moment we send! You’ll be given a tracking number on request.
- Recorded 2nd class delivery – 3-5 working days
- Recorded 1st class delivery – 1-3 working days (1-2 working days in our experience!
If your order hasn’t arrived by the number of days outlined above, please allow up to one week for shipping and handling of all orders.
We do offer discounts on bulk orders so get in touch with us on – email@example.com with your requirements.
For non-underwear items
At House of Peach we take great pride in our reputation for quality, service, and excellent value. If for any reason you are dissatisfied with your purchase within 14 days from your original purchase date, you may receive a refund or an exchange. All returns or exchanges must have the original tags attached, be in their original packaging, and must not have been worn.
Due to UK Health Regulations we cannot accept returns on any items that have been worn, washed, dried, soiled, stained, or covered in pet hair. We will also refuse returns that have an odour such as smoke or perfume. We are not responsible for lost return shipments.
For underwear items
Due to UK Health Regulations we cannot accept returns for underwear items.
To arrange an exchange, get in contact with us at firstname.lastname@example.org
When will I get my Refund or Exchange? ♡
Refunds for items returned within 14 days of the purchase date will be credited in the same form as the original payment method. Please allow one week for a refund/exchange to be processed and appear on your credit card billing statement or payment. If the items returned have been tampered with or damaged after leaving our store, we reserve the right to refuse a refund.
To protect your privacy, all orders will be shipped in a plain packaging. They’ll be packed in a plastic protective film and sent in a padded parcel bag. All of our products come brand new with tags and size labels.
House of Peach accepts no liability and will not be responsible for any loss, claims, damage, injuries, expense or suffering incurred as a result of any product or services provided by us.
Changes To Terms ♡
House of Peach is entitled to alter these Terms and Conditions at any time.